PRIVACY POLICY – CAPABLE WITH CHAR

This Privacy Policy explains how Charlotte Pay, trading as Capable with Char (“the Trainer”), collects, uses, and protects your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information Collected

The following personal data may be collected:

• Name and contact details (e.g. email address)

• Health and fitness information (e.g. medical history, injuries, lifestyle habits)

• Progress data (e.g. weight, measurements, progress photos)

• Communication records (e.g. messages, emails)

• Payment-related information (processed via third-party providers)

2. How Your Information Is Used

Your data is used to:

• Provide coaching services and personalise your programme

• Communicate with you regarding your coaching

• Monitor progress and adjust your plan

• Process payments and manage subscriptions

• Improve services and client experience

3. Legal Basis for Processing

Your data is processed on the basis of:

• Performance of a contract (to deliver coaching services)

• Legitimate interests (to improve services and communication)

• Consent (for health data and any use of progress data for marketing)

You may withdraw consent at any time where applicable.

4. Storage and Security

Your data is stored securely using platforms such as coaching software, email systems, and payment providers.

Reasonable steps are taken to protect your personal data from unauthorised access, loss, or misuse.

5. Sharing of Data

Your data will not be sold or shared with third parties for marketing purposes.

Data may be shared with trusted third-party providers where necessary to deliver services, such as payment processors or coaching platforms.

6. Use of Progress Data and Media

Progress data (including photos, videos, and measurements) will only be used for marketing or promotional purposes with your explicit consent.

You have the right to decline or withdraw consent at any time.

7. Data Retention

Your data will be retained only for as long as necessary to provide services and meet legal, tax, or regulatory requirements.

8. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time (where applicable)

Requests can be made by contacting: info@capablewithchar.com

9. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

info@capablewithchar.com

By using the services provided by Capable with Char, you acknowledge that your data will be handled in accordance with this Privacy Policy.